Refund Policy

Welcome to The Table House

This website is operated by The Table House Pty Ltd, trading as The Table House (ABN 50 700 672 297). Throughout these Terms, “The Table House”, “we”, “us” and “our” refer to The Table House.

By accessing our website or purchasing from us, you agree to this policy.

We want your Table House order to arrive safely and as quickly as possible. Every order is carefully prepared and packed before leaving us.

At The Table House, we carefully select each piece in our collection and hope you love your purchase. We understand, however, that sometimes something may not be quite right.

Unless required under Australian Consumer Law, The Table House does not offer refunds for change-of-mind purchases. Eligible returns will be issued with store credit only, subject to the conditions outlined in this policy.
Change of Mind Returns

If you change your mind about your purchase, you may return eligible items within 14 days of receiving your order for a store credit only.

To be eligible for a change of mind return, the item must be:

  • Unused and in its original condition
  • In its original packaging
  • Accompanied by proof of purchase

Customers are responsible for the cost of returning change-of-mind items to us. Original shipping charges are non-refundable.

Once your return has been received and approved, a store credit will be issued for the purchase price of the item. Store credit is not redeemable for cash and cannot be transferred.

We recommend using a tracked shipping service, as The Table House cannot be responsible for returned items that are lost or damaged in transit.
Items Not Eligible for Store Credit

For hygiene, safety or practical reasons, we are unable to offer store credit for change-of-mind requests relating to:

  • Food or perishable products
  • Personalised or custom-made items
  • Gift cards
  • Items marked as final sale
  • Items that have been used, washed, damaged or are not in their original condition or packaging

This does not affect your rights under Australian Consumer Law where an item is faulty, damaged or otherwise does not meet a consumer guarantee.
Faulty, Damaged or Incorrect Items

We take great care when packing your order. If your item arrives damaged or faulty, or if you receive an incorrect item, please contact us as soon as possible by email.

Please include your order number, a brief description of the issue and photographs where relevant so we can assist you promptly.

Where an item is faulty or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, store credit or refund, depending on the circumstances and your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.
Store Credit

For approved change-of-mind returns, The Table House issues store credit only.

Store credit will be provided once the returned item has been received and inspected. Store credit can be used towards any future purchase on our website and is not redeemable for cash.

This policy does not affect any rights you may have under Australian Consumer Law.
Exchanges

If you would like to exchange an eligible item, please contact us by email within 14 days of receiving your order.

Exchanges are subject to product availability. If your preferred replacement is unavailable, a store credit will be issued for the value of the returned item.
Sale Items

Unless faulty or otherwise covered by your rights under Australian Consumer Law, sale, promotional and Final Sale items cannot be returned, exchanged or redeemed for store credit for change of mind.

Items marked "Final Sale" are strictly non-returnable unless they are faulty or do not meet a consumer guarantee under Australian Consumer Law.
Return Process

Before returning an item, please contact us by email with your order number and reason for the return.

Once your return has been approved, we will provide you with return instructions.

Please do not send returns without contacting us first, as this may delay the processing of your return.

Approved change-of-mind returns will be issued with store credit once the returned item has been received and inspected.
Contact Us

The Table House Pty Ltd

ABN: 50 700672297

Email: hello@thetablehouse.com.au

Website: thetablehouse.com.au

© 2026 The Table House. All rights reserved. | Last updated: August 2026