Refund Policy

This website is operated by The Table House Pty Ltd, trading as The Table House (ABN 50 700 672 297). Throughout these Terms, “The Table House”, “we”, “us” and “our” refer to The Table House.

By accessing our website or purchasing from us, you agree to this policy.

We want your Table House order to arrive safely and as quickly as possible. Every order is carefully prepared and packed before leaving us.

At The Table House, we carefully select each piece in our collection and hope you love your purchase. We understand, however, that sometimes something may not be quite right.

If you change your mind about your purchase, you may return eligible items within 14 days of receiving your order for a store credit or exchange.

To be eligible for a change of mind return, the item must be:

Unused and in its original condition
In its original packaging
Accompanied by proof of purchase

Customers are responsible for the cost of returning change-of-mind items to us. Original shipping charges are non-refundable.

We recommend using a tracked shipping service, as The Table House cannot be responsible for returned items that are lost or damaged in transit.

For hygiene, safety or practical reasons, we are unable to accept change of mind returns on:

Food or perishable products
Personalised or custom-made items
Gift cards
Items marked as final sale
Items that have been used, washed, damaged or are not in their original condition or packaging

This does not affect your rights under Australian Consumer Law where an item is faulty, damaged or otherwise does not meet a consumer guarantee.

We take great care when packing your order. If your item arrives damaged or faulty, or if you receive an incorrect item, please contact us as soon as possible by email.

Please include your order number, a brief description of the issue and photographs where relevant so we can assist you promptly.

Where an item is faulty or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the circumstances.

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Where a refund is approved, it will be processed back to your original payment method.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If you would like to exchange an eligible item, please contact us by email within 14 days of receiving your order.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we may offer you store credit instead.

Unless faulty or otherwise covered by your rights under Australian Consumer Law, items marked Final Sale cannot be returned or exchanged for change of mind.

Other sale or promotional items may be returned in accordance with our standard change of mind policy unless otherwise stated at the time of purchase.

Before returning an item, please contact us by email with your order number and reason for the return.

Once your return has been approved, we will provide you with return instructions.

Please do not send returns without contacting us first, as this may delay the processing of your return.

The Table House Pty Ltd

ABN: 50 700672297

Email: hello@thetablehouse.com.au

Website: thetablehouse.com.au